Frequently Asked Questions on ftrack Review

What is ftrack Review?

ftrack Review is a collaborative cloud-based application that helps content creators efficiently communicate with clients on a project via a web browser. Media is securely uploaded to the cloud for a Review session. Clients then join a Review session via a unique URL. They can provide feedback by annotating directly on the media and writing comments which are pinned to the frame and timecode on which they’re made to keep communication in context. Say goodbye to endless email threads. All feedback is provided entirely inside the ftrack Review. As all comments are in context, communication is efficient, and confusion or misunderstanding is eliminated.

What does each workspace contain?

  • Unlimited projects

  • Unlimited reviews

  • Unlimited collaborators

  • 250 GB of cloud storage

What is a ‘collaborator’?

A collaborator is anyone who must view a Review. So this can be a client who only has access to join a specific Review to provide feedback. Collaborators can add comments and annotate media in Review sessions that have been shared with them. An unlimited number of collaborators can be added to a Review session for free.

What are the benefits of using ftrack Review?

Review media in complete Sync. ftrack Review keeps everyone in the same frame.

  • Kill off mixed messages, misunderstandings, and mistakes with clear communication, contextual annotations, and time-stamped comments

  • Establish a common language and context for feedback that prevents tedious and repetitive feedback loops

  • Work via a single source of truth – everyone can see what’s been done and what’s needed next

  • Easily manage versions – compare side by side and ensure every comment and clip, asset and approval, reference and refinement is tracked and transparent

  • Work on a wide range of media types, both video and image, including multi-page PDF

  • Browser-based simplicity – ftrack Review works directly on your browser. That means no installation, no technical knowledge requires, and no nonsense. Follow a link, dive in, and start reviewing!

  • Accessible UI and initiative tools – it’s easy for everyone to clarify their creative intention

  • Secure Review – assign permissions, set passphrases, and work with total security (learn about security at ftrack)

Who is ftrack Review for?

ftrack Review will increase efficiency for any content creator that needs to receive feedback and approval on a media project. Providing feedback via email is an inefficient process that wastes time and can often lead to confusion rather than clarity. Providing feedback directly in ftrack Review keeps all comments in context, which ensures everyone is on the same page and nothing is misunderstood.

The agnostic nature of ftrack Review means media is not limited to just video, but also still images, multi-page PDF, and many other file types. The ease of use makes ftrack Review suitable for any creative professional. From marketing teams fine-tuning a campaign to filmmakers adding the final edits to a promotional video.

What video format do you recommend?

Almost any video format is accepted. When uploading the video, we convert it for easy playback.

For maximum performance and quicker loading, we recommend uploading mp4 in 1080p at 4 Mbps bitrate.

For maximum playback quality, we can handle up to 4k if you choose to Upgrade to Pro.

What media does ftrack Review accept?

ftrack Review supports a wide range of formats.

  • Image: jpg, jpeg, tiff, tif, png, webp, bmp, arw, nef, orf, rw2, ai, svg, eps, pdf, psd, dicom, cr2, dcm, gif
  • Video: 3g2, 3gp, asf, avi, drc, flv, m2v, m4p, m4v, m4v, mkv, mng, mov, mp2, mp4, mpe, mpeg, mpg, mpv, mxf, nsv, ogg, ogv, qt, rm, rmvb, roq, svi, vob, webm, wmv, yuv
  • Audio: wav, mp3

More about formats and resolutions can be found here: Formats & Playback Quality.

What resolutions do you support?

We make sure that your videos and images look as good as possible. More information on resolutions can be found here: Formats & Playback Quality.

Why does a Review have an expiration date?

Adding an expiry date to a Review is an added security measure to stop access to the Review session once the date has passed. The Review won’t be deleted once expired. The expiry date can be amended to any date to close or re-open the Review for external collaborators to view.

How can I download media?

When setting up a Review session, there is an option to allow downloads of the media in the details tab. Simply toggle Allow download of original media on or off. Any collaborator invited to the Review session will then be able to download the original media from the Review session. Access can be revoked simply by toggling the option off at any time.

How do I version up a file?

Uploading media with the same file name as previously used will automatically version up the asset. Newer versions will be stacked on top, and the version number which is displayed below the media title will increase. You can also open the menu on an asset and choose ‘Upload new version

Versions can be split to be treated as a separate version by clicking on the menu of the asset (the three dots on the top right) and selecting Unversion.

How can I remove project access for a team member?

You can manage access for your team members by navigating to a project’s Home tab

under the ‘Settings’ menu, and then select ‘Manage Team’. In the window that opens you can toggle private access on and off. If private access is toggled ‘On’ you can manage the individual access to the project for each team member.

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