2FA (Two-Factor Authentication)

The only administrator at my facility has lost their 2FA device and their backup codes.

Please contact ftrack support. We can get you logged in safely and securely.

I have lost my phone and cannot log in with 2FA.

Use your backup codes if you have them, or ask an administrator to disable 2FA on your account from Users.

I have lost the backup codes I have stored.

Head to your account page. You can generate 10 new backup codes for safe storage. These codes will automatically replace the previously generated backup codes.

I have a new phone. How can I move my 2FA to the new phone?

Login to ftrack Studio and head to ‘My Account’. From there, you can disable 2FA for your account using your old phone. You can then enable it again using your new phone.

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